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INTRODUCTION TO FRESHWORKS

 

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.

 

The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.

 

QUICK FACTS

 

  • Founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy

  • Headquartered in California, US, and global offices in India, UK, Australia, and Europe

  • Freshworks is backed by  Accel, Tiger Global Management, CapitalG, and Sequoia Capital India with a $3.5 billion valuation

  • Widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.

  • Featured in 3 Gartner Magic Quadrants for CRM Customer Engagement Center for Freshdesk, Sales Force Automation for Freshsales, and  IT Service Management Tools for Freshservice

  • Serves SMBs to Enterprise companies in every industry and line of business, including healthcare, finance, travel, media & entertainment, manufacturing, education, IT, telecommunications, and others.

 

BUILT TO DELIVER MOMENTS OF WOW

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KNOW OUR SUITE OF PRODUCTS

 

Freshworks customer engagement platform includes 12 products, all empowered by our AI engine “Freddy”

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Freshdesk for Customer Experience

An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.

Freshchat for Customer Experience

Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users

Freshcaller for Customer Experience

A cloud PBX system to provide a seamless communication channel to customers.

Freshservice for Employee Engagement Solutions

Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions.

Freshteam for Employee Engagement Solutions

A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows.

Freshrelease for Employee Engagement Solutions

Agile project management software to plan, track, test, and ship great software in a single place.

Freshconnect for Employee Engagement Solutions

A contextual collaboration software to seamlessly collaborate with other teams with complete context.

Freshsales for Sales and Marketing

A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture, and more.

Freshmarketer for Sales and Marketing

All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales.

THE FRESHWORKS PROMISE

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Let's Work Together